Our spot is only 3 years old and we have lost a pump, the bar that holds the tray over the filter has crumbled. We have 2 jets that the plastic had crumbled on and the fountain pieces are all cracked. The headrest caused a gummy residue (very sticky) in the spa, you could even feel it on your skin. Very disappointed for the money we spent. I thought I was getting a good quality spa, that we waited a few months for as we were told they were built by order. That was not the case for us.