LUGGAGE was damaged and it wasn't noticeable until I tried to open the compartment to get my medication and found it is broken and cant open it. Amtrak was rude and said I should have checked it at the station. Had not checked because everything looked good until I tried for the compartment and it was broken . My son said he would have ot destroy luggage and itis best to call Amtrak directly. Called them and very rude and sent an email on their website that doesn't send a confirmation receipt. I never had to ever complain in my life about a bag/travel .