I am a Customer of CD Mastercopy of Stamford CT, who has just been through a dreadful experience with the Company and their Customer Support Representative Renee. I received an order of CDs in cases that were ALL broken. I have had absolutely NO support from Renee (I believe Ms Renee Lonchana), who now refuses, after repeated requests, to put me in touch with Management. I received the CDs in 2 x seperate shipments ... all jewel cases were broken - the swivels for the spines broken, the "fingers" holding the CDs in place ALL broken, cracked casing, and the artwork quality dreadful. As a compromise, I asked for just 50 more jewel cases - no inserts, no CDs, just 50 UNBROKEN jewel cases with the back cover and spine artwork in place - so I can transfer the CDs and inserts from the broken cases over to the new unbroken cases. This was not even good enough for Renee, a nd now she is ignoring my emails. I am a Guest Enterainer on a Cruise Ship and it is almost impossible to contact them by phone. My Company will not allow me to sell the CDsdue to the poor quality and broken cases ... the CD just falls out of the case when it is opened. It is no use contacting Renee anymore as she now refuses to answer my emails I have sent them photos of all the damaged cases, but still she refuses to put me in touch with Management. It has been a total nightmare from the start. Its not just the hundreds of dollars I paid for the CDs ... it is the huge loss of income now as I have none to sell onboard the ship. I don't know where else to turn. Thank you for any assistance you may be able to offer.