Since I am unable to successfully solve the problem through contacting your customer service department via email, I’d thought it would be able to get an answer this way as well as be able to allow everyone the feedback from the screens for our double French door. It's been a month since we have installed our screen. The first two weeks the screen closes well and latches without a problem but after that, the screen, when it is unlatched, the screens gets stuck mid-way or farther and does not retract all the way. In some circumstances, the screen does not pull back evening, leaving the screen to get detached on the bottom leaving the unprotected screens on the bottom to pop out. Secondly, the two screen doors does not to latch on easily and typically requires you to slam it close in order for it latch on and stay latched – surly closing the screen doors this way will ensure the screen door will not last as long as I anticipate. For paying more than $500 for the screen, I would expect more it to last much longer than 2 weeks. Customer Service, Amanda, claims that I must pay additional fees to have the screen rework as I was the one who slams the door. Well, I’m asking if the screen latched on the first time I try to close it, I would have to use force to close it in the first place. The screen is clearly a manufacture problem but the customers have to pay for the defect. This is certainly ridiculous. If I don’t get this problem resolve, at least the social media community will understand the issues I’m going through before placing orders.