1 Jan, 2018 → by ClaimboUser524050
Broke my van and didn’t pay

2

I took my van to have the oil changed and radiator fluid exchange and tire rotation service on 2/13/2010. Approximately one week later my van started loosing power and the engine was shaking tremendously and the car shut off. It would not start again so I towed it to kens automotive 803 s. Ludlow st. Dayton. Ohio. 45402 to have it looked at. The auto mechanic diagnosed and check for cracked block or blown headgasket. There's antifreeze mixed in oil-white smoke coming from the pipe! I received a phone call from kens automotive and he said cause of problem. Jiffy lube did a radiator flush - total exchange of fluids didnt use proper procedure rehooking engine and radiator hoses - there is a bleeding procedure that they did not follow (Attached) is the procedure. There was no problema with the van prior to them doing this and I looked after it began to overheat and loosing power. I call them on monday morning to talk to the manager. He denied there company as being liable. I wrote to the jiffy customer service dept and rec'd no help. I wrote to the jiffy ceo/president and rec'd no help they sent me letter and said at this time. Based on the information given the company does not feel it can accept liability for the damages. I will never use jiffy lube services again and strongly recommend no one else take chances with their vans either. Jiffy did not honor their guarantee did not fix my van, and did not return my money. I lost $216.09 I paid them and it cost me again to have my van fix $1400.63 I have the proof attached at the bottom of this page. The van repair and oil clean-up was out of my pocket and should have been paid by jiffy lube. If jiffy lube wants to stay in business, maybe all employees need to take classes of how to treat the customers with ethics and respect and not to takes classes of how to take advantage of there customers.
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