I am not the only one who has had issues with this product. After reading the reviews here, I am now sure that this is a scam. I purchased a $300 bedwetting alarm for my daughter with high hopes directly from the company and paud via PayPal. They shipped me a product which was defective from the first ngiht. The first night, the product broke. I was so upset and called the company. They said I would need an RMA etc and sent photos of the broken product. I was then told to ship it back to them, which I did. After 2 weeks I heard nothing and they said that they were processing my return. I did get a return a month later, it was an EMPTY BOX! Yes, they sent me an empty box and closed my case. I have opened a dispute with paypal for this scam. Bad business. Dont trust this company.