rupa mahesh doshi Reply| To: Tata Docomo Customer Services ; Mon 10/26/2015 4:32 PM Dear Sirs, Your reply is not acceptable to us. Instead of resolving our first complain by 26-10-2015 as promised from your end, you have taken fresh complain and now you are going to resolve it by 29-10-2015!! this is not acceptable to us at all. This is total negligence on your part. We again request you to resolve this issue immediately with no further delay or please take back your device, we are no longer interested to continue your services. I am attaching our previous mail for your ready reference as follows: COMPLAIN REGARDING BROADBAND SERVICES mahesh doshi Reply| To: [protected]@tatatel.co.in; Mon 10/26/2015 2:51 PM DEAR SIRS, WE HAVE PURCHASED NEW BROADBAND CONNECTION AT OUR HOME WITH GOOD IMPRESSIONS REGARDING YOUR COMPANY AND ITS SERVICES BUT UNFORTUNATELY, THE FACT IS OTHERWISE. YOUR PEOPLE INSTALLED BROADBAND DEVICE AT OUR HOME ON 30/10/2015, BUT IT WAS OUT OF ORDER ON THE SAME DAY. IN RESPONSE TO OUR COMPLAINT, WE RECEIVED THE MESSAGE AS BELOW: "THE SR 198 - TYPE TROUBLE TICKET HAS BEEN RAISED ON [protected]. YOUR REFERENCE NO. IS [protected]. WE'LL RESOLVE YOUR REQUEST BY 26-OCT-15" BUT THE ISSUE IS STILL NOT RESOLVED AT ALL. WE ARE NOT EXPECTING THIS TYPE OF POOR SERVICES FROM TATA DOCOMO. I HOPE YOU WILL GO DEEP INTO THE MATTER AND RESOLVED THE ISSUE IMMEDIATELY TO OUR SATISFACTION. -RUPA MAHESH DOSHI ________________________________________ From: Tata Docomo Customer Services Sent: Monday, October 26, 2015 3:50 PM To: [protected]@HOTMAIL.COM Subject: RESPONSE FROM TATA DOCOMO Hi! Greetings from Tata DOCOMO! Thank you for using our services. We regret for the inconvenience caused to you. We would like to inform you that your complaint has been registered for the given number 66741187and the reference number for the same is [protected]. This issue would be resolved by 29-OCT-15. We request you to kindly make a note of the reference number for your future correspondence. For further clarification or feedback, please feel free to call on our tollfree helpdesk [protected] or email us on [protected]@tatatel.co.in Assuring you of our best services at all times. Best Regards, Customer Services - TATA DOCOMO