Complained officially that my purchased game does not play on my computer and asked for credit for my purchase with no response what so ever over the past months. This game has downloaded to my computer desktop. I have tried re-installing this game but each time I try to play this game, it is painfully slow...making it impossible to play. I am familiar with and play successfully several other Big Fish Games and do not have this problem. I am surprised that Big Fish Games will not respond to my communications with them and find this to be very unprofessional on their part. In general it is difficult to get assistance on games. I pay for full membership and expect response when I have this kind of problem.