Good Day Trust you are well. I am Joshua and a holder of Markham's Account since 2013. I was contacted few weeks ago regarding an alleged Outstanding Payment on my account. I was issued with a sim card in 2013/2014 I guess with the promise of 25 SMSs and R110 airtime (which can make international calls). Last year, this agreement was breached by your Organization. Regarding to the breach of contract, I no longer receive 25 SMSs and can no longer make International calls. I was concerned and later raised complain regarding this and nothing was done. Also, no one could provide me with a reasonable explanation as to why the change in our initial agreement. I have had series of frequent conversation with your officials the last two to three weeks and the promise they mad was "we will raise this query and you will be copied in all the correspondence". Unfortunately, all of these is yet to materialize as I am still waiting for someone from Foschini to contact me as to what transpired resulting into breaching the contract without any notification. Also, the sim card been locked since January. I can neither make nor receive call with it, yet I am still being charged for a service I am deprived of. What kind of day light robbery is this? I would not make any payment until this is resolved meaningful. I have cancelled the contract on the Sim card which will take effect from this month (February, 2019) and also looking forward to cancel my contract with Foschini Group. I look forward to hear from you. Thank you Kind Regards Joshua