11 May, 2021 → by ClaimboUser759132
Brake Line Replacement
2
4/9/2021, 1312 South Main Street Mt. Airy, MD 21771 Mr. Tire Location; they replaced brakes on our 2011 Expedition and falsely stated on the ticket for repairs that we were advised of a brake line on the front of our vehicle needed to be replaced that we were advised and declined the replacement. On 4/28/2021, we were traveling back from Ocean City Maryland in the Kent Island, MD area when our brakes locked up and caught fire on the driver's side. They refused to help us with the towing, charged us additional money to fix the problem they created to begin with. The management was incredibly rude, hostile and refused to take responsibility as they kept relying on a call informing us of the brake line needing to replaced, which did NOT happen. They marked on the sheet declined, when it was never brought to our attention. We would have never allowed brake line to not be replaced on a 2011 vehicle when brakes were replaced if there was a problem.