I placed an order for a pair of boots on August 19th. A few days later I checked in on the item, and it has not shipped yet. I emailed to inquire and was told that my item will arrive on the 30th regardless. Earlier this week I checked again, and the item no longest exists. I emailed to inquire and was told again to be patient, and wait for August 30th. Yesterday night I received and email that said the item may or may not exist, and will be shipped to me as soon as possible. Today, I found out that my order is cancelled without my knowledge. No email was sent. The only reason I knew was because I saw the return charge on my credit card. WHAT IS WRONG WITH YOU GUYS? Why are you selling items that dont even exist, and waste customers' time by not telling us right away when you knew all along that we will never get the item at all? I could have used these last two weeks to find another pair of boots - that actually exist - instead of waiting for an order that was never going to arrive at all. I called customer service and they apologized and offered a 50% discount and a further 10% discount on whatever I wanted from the website, even if it was more expensive. But here's the other problem: THERE IS NOTHING I FOUND REMOTELY APPEALING FROM THE STYLES YOU ARE CURRENTLY OFFERING. I havent bought anything from Banana Republic in the last few years because at some point you stopped designing for and appealing to young professional women. What happened? The last time I ordered something and didnt return it was back in 2014. Remember the Anna Karenina capsule collection back in 2012? The Mad Men capsule collection in 2013? You guys were actually paying attention to trend inspirations from popular culture, and offered the styles that were about to explode. Now, it looks like you're designing in a detached bubble and are churning out the same things over and over again. The most daring thing to come out recently was a snake-effect leather coat for $1240. If you knew anything about your customers, you would know that no self-respecting woman would purchase anything larger than an accessory in animal print, let alone a faux one, for $1240. I dont know who that coat was meant for (Cruella de Vil?) but it looked like you knew anything about current values. For starters - animal skins belong to their living owners not humans, quality materials not faux prints, and reasonably priced merchandise. Not to mention, the first time in years I actually see something I liked, you guys pull this nonsense. You may have offered a refund, but not everything is about money - you've wasted my time as well. I really hope things turn around for you guys because I've seen what you're capable of, but it doesnt look like it.