I have contact life touch severL times regarding the school pictures i bought and never received. Sadly i never received her class pic either. I called the CS line and got a lady who could barely speak english. She told me a 3rd party company in my area would be getting ahold of me. After being on the phone with her for 45 mins i was frustrated. She wouldnt gove me the local companys name, and lord knows I am dreading calling again. I shloudnt have to call multiple times. I paid for the product now send it to me. My other daughter is in 3rd grade at same school and i got both of her pics and class picture. Lifetouch you suck! I have bought preschool and k and 1 and 2 and 3 years from u and never had an issue until now. I will not be funding your company ever again!