I bought a Sony TV from Ultimate Electronics in January 2006. We bought the floor model. I noticed one or two nicks on the panel and asked the salesperson if any damage had been done to the TV set. He said No. Within 7 months there was a huge problem and Sony made us pay $90 for warranty work. There was "spark gap arcing and CH BD was replaced" - a very pricey part. Now the Sony TV's picture is skewed to the left. We can't read subtitles on the left side of the screen. Everything is tilted. Today David Pierce, the general manager of the Col Spgs store, told me that we should have bought the store's extended warranty. I told him that obviously the TV had been damaged when it was sold to us. He should have made it right by offering to take the faulty object back and offer a deal on another set (beyond the sale price). UE will not survive if it treats it's customers this way. What a horrible company!