Bought a cellular phone at Edgar's Greenstone on the 20th of January 2021. It was the wrong model and tried to return it today 21 January 2021. It was unopened and untouched. They refused to swap it for the model I wanted as they have activated it according to them. It is not a contract phone but a cash buy. What did they activate? When we spoke to Edgar's in Eastgate, they told us they would send the model we want to Greenstone. Yet, Greenstone refused to exchange the phones! I do not want the model I have and find this absolutely unacceptable!