I ordered many times various products and all was well until i placed an order for a BV belt. FIrst, the dimensions were never mentioned in the description (width in particular) and the pictures were misleading, too, the belt looked like a proper jeans size one, 4 straps of famous Bottega Veneta intrecciato pattern, which i quickly visualized (i have plenty of BV items to figure that out roughly) and it was ok for the intended purpose - jeans, but it was NOT mentioned anywhere that it was MICRO intrecciato, and when the belt arrived, it was all disappointment and no joy! it's so thin and flimsy, it cannot be worn with ANY pants, let alone the jeans! i wanted to return it, and upon application for that the refund amount was shown is 161 euro!! i paid 312 euro!!! almost a half!! SERIOUSLY??? and the CS is repeating like a broken record - import duties to Italy, blah blah blah... also they recommended to HIRE A BROKER TO RECOVER MY IMPORT DUTIES FROM THE LOCAL AGENCY!!! REALLY???? Hire a broker to recover something like 37-40 euro?? and still DHL fee for shipping both ways and import duty to Italy is supposed to be covered by me!! A load of rubbish, that's what their so called 'return policy' is!! Never again! They lost me as a customer, and i was a damn good one!! I will spend my money in the places that don't rip me off!! very disappointed!!!