1 Jan, 2018 → by ClaimboUser343332
both drivers (to and back from the airport) demanded extra payment even though it was a fully prepaid ride
1
I booked trip to and from LAX through Go Airport. Reservation ID: 2AV5XP.GO to LAX. The driver appeared at 4:05 am instead of 4:25 am and refused to take us because he stated instead of 3 passengers he had info he should take only one, with no suitcase. We had to pay extra $30. He charged my credit card and gave me a receipt. Reservation ID: 2AV5XQ. GO. The second driver demanded extra $15 because he had info there would be two passengers, with no suitcases, and there were 3 of us, as I mentioned. He took cash and said he did not have a receipt. It was a prepaid trip and in my reservation I put 3 passengers. Nothing was mentioned about suitcases.