1 Jan, 2018 → by ClaimboUser84372
Boot

2

I paid to park in the medical arts lot. I keyed in the rooftop parking rate $4 and paid the $4 at the machine. I arrived before 8am. At 4:30 I came to my car and there was a boot on the car. I verified that the parking ticket was displayed in the window. I then noticed on my receipt that although it has the $4 payment and the time I arrived, it also said rate 2 hours parking and had a 2 hour parking expiration from when I arrived. The fee was still $4. I called the number provided and explained that I was on the rooftop, I paid the cost of $4, however, my ticket did say something different. I explained that I always pay for rooftop parking and I would never key in 2 hour parking. She explained that I would have to inform the attendant when he came #130. So...About 15-20 minutes later the attendant came and said I had to pay $75 to get the boot off. At this point I am bewildered. I explained I paid the correct fee, parked at the correct location, and had no idea why my ticket would say 2 hour parking but regardless, I paid for rooftop parking. He told me that since my ticket said 2 hour parking that was all I paid for. I was getting frustrated. I informed him that I paid $4 which was the price for rooftop parking. He told me that if I didn't want to pay the $75 he was leaving. I asked for his boss' name. He said that I would receive the answering service b/c they were gone for the day. I tried to reemphasize my point. He said that he didn't want to hear it and left...I then called the service again who confirmed that management was gone. They said that I would need to pay the $75 and try to get it resolved later to leave. I had to pick my kids up at school so I was stuck. I asked if there was anyone else I could talk to or if someone else could come other than technician #130. They said no, that technician was the only one who served that area and management was gone for the day. I had them send the technician back out. Paid the $75 and he took the 2 boots off in less than a minute. This incident has left me highly frustrated and I am aggressively trying to do all I can to get my $75 back...I paid the fee...This was/is ridiculous! If I had looked at my ticket – which I will do from now on – what was I to do anyway since there is no attendant at the parking station – only a machine!!! If the tickets print incorrectly, why is it my fault. I paid the correct fee for rooftop parking but b/c the ticket said something else, regardless of the amount I paid – the correct amount – I received a boot on my car!!!
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