On May 20, 2019, I called Westgate to take advantage of the exchange fees deal for $99 and a reinstatement for $155 was being offered. The site indicated the deal expired on May 20th. Usually it means to the end of the day or the customer line closes. I called at 9:15pm-9:30pm and was told the deal had expired. I didn't argue but proceeded to book a split reservation for Las Vegas and Williamsburg. I was able to book Las Vegas with no problem. However, I was told there was no availability for November and December for the Williamsburg location. I had checked before calling and there was availability. When asked when there was availability, I was then told I couldn't book on a split week. Then I was told I could only book a split week at my home resort or at least that is how I interpreted what was said. I elected to not book the 3-day stay at that time and would call back after looking into other dates and locations. When I called back I was told that when I did not book the 3-day stay when I booked the 4-day stay in Las Vegas, I forfeited the 3 days of my 2017 week. I was not told that by the previous representative, nor have I been able to find such a clause in anything I have received or have access to with Westgate. Had I know that I was forfeiting days I would have just booked Las Vegas for the entire week. The second representative just kept trying to get me to book my 2019 week. I decided to do my research and find out more information about booking and then call with lots of questions before booking my 2019 week. I also wanted to consider banking the week. I own at Westgate Leisure which is not a very desirable resort with it's maintenance and cleaning issues and no free wifi. I just can see flying to Orlando to stay at Westgate Leisure for 3-days, when I can drive to Wiliamsburg for the 3-days. I have not used my timeshare much as I suffered memory lost and didn't realized I had a Westgate timeshare until a few years ago. The contract is paid off and I pay my maintenance fees on time. I would like to use the timeshare the way it states in the Owner Guide and as I was told when I bought. The split week was a big sell for me as I don't like taking 7-day vacations. I have booked and stayed at Williamsburg twice with no issues. What has changed that I wasn't informed of? I would like some resolution to this issue. It is not too much to give me the 3-days I have paid for and to follow the process indicated in the Owners Guide. And, customer service representatives need to be trained to inform customers of anything thing that will affect them being able to book their week, even a split week.