I booked a cruise in January for a 14 day cruise in December on Carnival. I have a extended balcony. There is a promotion now with pre-paid gratuities. That is a big savings on a 14 day cruise. I can't get it because I'm already booked. I can have my cabin cancelled, re booked into a different category, pay a cancellation fee, lose the promotions I have, and pay more. HUH!!!! Any way, I have talked to both sides and nothing can be done to add this promotion and leave original booking alone.....I have been a loyal customer with CruiseOnly for 12 years and I am Platinum with them. I have 42 days on Carnival. I feel it's a game between client and cruise tours. Diana Heise