I booked a hotel room through this company for my parents who were vacationing in Auckland New Zealand. I had been searching for hours until I found the only room available throughout the entire city and booked it through GTA hotels. They CONFIRMED that the room was available (I called). I became suspicious after doing a google search I found out that a lot of people have had problems with them. So I call the hotel they claim to have reserved for me and it turns out not only am I not listed on the registry, that weekend has been fully reserved for the last two months! I canceled my booking and found a hotel a half hour from the city. If I hadn't done this google search my parents would have been SOL since there wasn't a single hotel available in the city that weekend.