DO NOT EVER DO BUSINESS WITH this place can't say business because no one is professional. Their reps laugh at you when they feel you know more than what you should. No one returns calls not even the Executive director. I took my files from this company and dont you know they still published my book anyways? Yes and then had the nerve to build a website for their company page and didn't have my custom page built like I pay for them to been have done. So if somebody buy my product from them funds go straight to them and what do I get? NOTHING! Self publishing is all about you keeping 100% of your royalties with them you only get 25. LOOK CHECK THIS OUT, I asked for my money back since the site wasn't ready and I had already pulled my files and what do you know NO ONE returned my call but you better know when I called back to get my money they're telling me it's in process. They also made me pay for a design service that was already included in my package and then gone try and put a skirt on it by giving me a discount on it. This pissed me off PLEASE dont ever work with this company and I hope my influence carry enough weight to stop their place COMPLETELY!!! @Iuniverse NOW LAUGH AT THAT!! DONT RETURN A CALL TO THAT!!!