Unfortunately, according to other complaints on this board, I feel like my terrible experience with this company is commonplace. The following is the email correspondence with "Robert Jones, Sales Manager" of Dealer Cost Car Audio. It might be humorous if I weren't getting screwed. From: [protected]@dealercostcaraudio.com To: @hotmail.com Date: Mon, 7 Dec 2009 20:46:57 -0500 Subject: Order #44916 - Shipped This email has been sent to inform you that your order, #44916, has been updated to a status of Shipped. <b>From: @hotmail.com To: [protected]@dealercostcaraudio.com Subject: RE: Order #44916 - Shipped Date: Tue, 15 Dec 2009 18:40:49 -0500 Hello, Can you please update me on the status of this? It has said "Billing information received" for a while now. thanks, Steve From:@hotmail.com Sent: Wednesday, December 30, 2009 8:23 AM To: Dealer Cost Car Audio Subject: RE: Order #44916 - Shipped Hello, I placed this order on the 7th of December and it is now the 30th .I still have not received it and the UPS tracking number is not updating. I find this unacceptable, especially since your website claims that items will usually be received in 3-7 business days. It has been 17 business days. Please refund $154.99 to my credit card immediately. thank you, Steve </b> From: [protected]@dealercostcaraudio.com To: @hotmail.com Date: Wed, 30 Dec 2009 20:16:08 -0500 Subject: RE: Order #44916 - Shipped Just let us now what to do. Robert Jones Sales Manager | Dealer Cost Car Audio 877-290-DCCA (3222) | www.dealercostcaraudio.com <b>From: @hotmail.com Sent: Wednesday, December 30, 2009 5:32 PM To: Dealer Cost Car Audio Subject: RE: Order #44916 - Shipped Has it shipped or not? If it hasn't shipped already, please refund the entire amount to my credit card used for the purchase. </b> From: [protected]@dealercostcaraudio.com To: @hotmail.com Date: Wed, 30 Dec 2009 20:44:21 -0500 Subject: RE: Order #44916 - Shipped Just shipping. Please look out for it. Robert Jones Sales Manager | Dealer Cost Car Audio 877-290-DCCA (3222) | www.dealercostcaraudio.com <b>From:@hotmail.com Sent: Tuesday, January 05, 2010 5:50 PM To: Dealer Cost Car Audio Subject: RE: Order #44916 - Shipped Do you have a tracking number yet? </b> From: [protected]@dealercostcaraudio.com To:@hotmail.com Date: Tue, 5 Jan 2010 21:46:24 -0500 Subject: RE: Order #44916 - Shipped Tracking # will be sent. Robert Jones Sales Manager | Dealer Cost Car Audio 877-290-DCCA (3222) | www.dealercostcaraudio.com <b>From: @hotmail.com Sent: Friday, January 08, 2010 8:23 PM To: Dealer Cost Car Audio Subject: RE: Order #44916 - Shipped If this is not in stock please tell me. I need a tracking number showing the date it was shipped (12/30 as you had previously stated). If you cannot provide that please refund my money to my credit card. </b> From: [protected]@dealercostcaraudio.com To:@hotmail.com Date: Sat, 9 Jan 2010 16:00:30 -0500 Subject: RE: Order #44916 - Shipped We understand Steven. The P5000UB will be upgraded to the P5100UB, and ship out this upcoming week. Would that be okay? Thank you! Robert Jones Sales Manager | Dealer Cost Car Audio <b>From: @hotmail.com Sent: Saturday, January 09, 2010 4:23 PM To: Dealer Cost Car Audio Subject: RE: Order #44916 - Shipped Thank you for your offer but I would like the money to be refunded to the card. </b>From: [protected]@dealercostcaraudio.com To: @hotmail.com Date: Sun, 10 Jan 2010 17:32:25 -0500 Subject: RE: Order #44916 - Shipped So you 100% do not want the radio? Thank you! Robert Jones Sales Manager | Dealer Cost Car Audio 877-290-DCCA (3222) | www.dealercostcaraudio.com <b>From:@hotmail.com] Sent: Sunday, January 10, 2010 3:59 PM To: Dealer Cost Car Audio Subject: RE: Order #44916 - Shipped Correct, I do not want the radio. I just want you to refund my money. thank you. </b>From: [protected]@dealercostcaraudio.com To: @hotmail.com Date: Sun, 10 Jan 2010 22:35:38 -0500 Subject: RE: Order #44916 - Shipped Same card? Thank you! Robert Jones Sales Manager | Dealer Cost Car Audio 877-290-DCCA (3222) | www.dealercostcaraudio.com <b>From: @hotmail.com To: [protected]@dealercostcaraudio.com Subject: RE: Order #44916 - Shipped Date: Mon, 11 Jan 2010 07:53:35 -0500 Yes, it ends in xxx6. </b>From: [protected]@dealercostcaraudio.com To: @hotmail.com Date: Tue, 12 Jan 2010 21:17:18 -0500 Subject: RE: Order #44916 - Shipped Purchase refunded to card. Thank you! Robert Jones Sales Manager | Dealer Cost Car Audio 877-290-DCCA (3222) | www.dealercostcaraudio.com <b>From: @hotmail.com] Sent: Thursday, January 21, 2010 5:05 PM To: Dealer Cost Car Audio Subject: RE: Order #44916 - Shipped I have not received a refund yet. It has been over 7 days which is sufficient time for bank transactions to post. </b>From: Dealer Cost Car Audio ([protected]@dealercostcaraudio.com) Sent: Thu 1/21/10 9:09 PM To:@hotmail.com) 2-3 days., Thank you! Robert Jones Sales Manager | Dealer Cost Car Audio 877-290-DCCA (3222) | www.dealercostcaraudio.com So this is where I currently stand... I'm crossing my fingers.