1 Jan, 2018 → by ClaimboUser492329
bogus pricing, interruption of service

3

I have been with RCN for almost 20 years. There have been numerous problems over the years but I always gave them a second chance. Here's my most recent one. I called to add phone service to my existing cable & internet package & to try & get a reduction on my monthly bill of $200.00. They quoted me $158.00. I had them confirm twice that they were only adding the phone service & not making any other changes to my account. When the tech arrived to install the phone equipment he said he was suppose to disconnect & retrieve the cable boxes from 3 of my tv's! It turns out that RCN deleted 3 cable boxes AND amy family & kids pack too! When I called to have it corrected the price went up to $180. Also, when tech came back to my house to install an HD box, he came earlier than scheduled & talked my apartment tenants into letting him into my house(said he could not wait 20 minutes until the appointment time). He then installed the HD box but left me with an old outdated remote. I contacted RCN to have him come back & give me the correct remote. I was told that was not possible & that I would have to drive across town to the RCN service center & trade it in myself. My mobility is limited & to drive & stand in line to get the correct remote is too much for me. I'm done with them.
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