4 Sep, 2021 → by ClaimboUser398209
Bogus Background Check charge

2

In 2018, I had a very brief membership with Care.Com. The other night, I was on my phone and a pop-up came from the company. I had not thought of them in years and clicked to enter their website. I immediate saw that they still had an active profile for me, though I had not been a member in years. I clicked on that and briefly looked through it before leaving the site. The next morning, I have pending charges on my AMEX card for a membership. I never signed up for one; never gave them my credit card. I called AMEX and they said they could only help if it becomes a real charge--it was currently just pending. I immediately went on their site to see what was happening and saw I not had a "pending account". I cancelled my account online and got a notice from them that "on 9/1/2021, your account will be permanently removed from Care.com". I then wrote to Care.com and stated all of the above. Days later, their charge became a real charge. That same day, I received an email response from Care.com stating I was charged for a "background check". I have no account. I have a screen shot from them stating my account was permanently removed 9/1/21. Why would I need to pay for a background check when I have no account? AND why would they take it upon themselves to charge my credit card which they have had on file for three years? I immediately started an investigation with AMEX. I had AMEX put a block for future charges on my account. And I am taking to social media to share with my followers Care.com's horrible business practices.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Care.com you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.