1 Jan, 2018 → by ClaimboUser511165
bogo promotion
1
Local store states that their register is not able to honor buy one get one promotion for 1/2 pound packages. The coupon does not state that the purchase must be one pound packages each. Reached out to corporate office and they state that they are unable to do anything and this should be discussed with the local store. Apparently corporate office is not fluent in customer service and they had a problem understanding the situation. They asked me what I would like them to do for me and when I suggested a gift certificate she indicated as I stated above call the local store. The representative indicated that she would file a complaint on my behalf, but I am unsure whether or not this will be done. I called the store in Birmingham Michigan wanting to speak to a manager but there was no answer. I then reached out to a local store in Troy Michigan where the manager told me that this was a simple fix and I should come into his location and he will make it right by issuing me a gift card. I have no idea why the store I initially went to in Birmingham, as well as the corporate office could not and would not help out.