I have purchase a videocon machine of atlantic 7kg model on 08.11.09 from our nearest dealer M/s Chawla Electronics SCO 49 (Basement), Huda Market, Sector-29, Faridabad. An engineer came to install and found body was broken. He send the report to the service center. I have also lodged complaint No. GUR [protected] dated 15/11/09 separataly. When I contacted to dealer from where I purchased, he reply you may contact directly from customer care. When I contacted the customer care he gave service center no. and said I can not do anything in this case, you should have been taked with the service center. Service center replied I have already sent you case to company. Replacement will be made through directly from company. One month has been passed but no replacement has been made so far. I am mentally tortured. I purchased the videocon machine because it is a Indian Company but My experience is very bitter. Please reply as soon as possible who will short my problem. Email ID : [protected]@gmail.com