I ordered this product and when received does not turn on. It does not work at all. I have exhaustively complained to the email address provided by the vendor and NO ONE ever responds with any intent to resolve the matter. It's simply a cover letter email stating how the item is "supposed" to work, but my complaint is it doesn't work. No chat/phone number to speak with a "live" operator. I either need a replacement and/or a refund. This truly has ALL THE SIGNS of a scam purchase.