10 Oct, 2018 → by ClaimboUser489695
“”Blew Up my Engine – Say’s ” Issue is Dead ! “””

1

Update by user Nov 09, 2018 Karp Kia , Karp Automotive, did not resolve my problem. Basically complete denial of their Ineptness. Bottom line, their Ineptness ( Lacking or showing a lack of skill or competence; bungling or clumsy) cost me over 6,000.00. Their refusal to accept responsibility for their actions, and their denial of any wrong doing is frustrating to say the least. I would recommend you stay far away from this company completely. You will save yourself a lot of problems if you do. Original review posted by user Oct 10, 2018 Tried to repair my sorrento and charged me, blew up the engine, refused to repair it. Went to another Kia dealer and cost me $4500.00 plus for a new engine. Not good for Karp to do that to someone, especially another merchant in Rockville Centre. A lot of customers will hear this negative review. So best of luck trying to keep your customer retention going. SDA After being contacted by their general manager, the following A response to Karp Kia. As of 0ct 2nd 2018. The concern that this dealer has is only at face value. Karp Automotive will use any excuse " we no longer have any records your history has been " Purged" " not accepting any responsibility or offering any customer resolution . Even though there is complete documentation to support all, Karp Kia attempts to keep control by using these excuses a more. However, much to their chagrin, they unable to protect their customer retention which will through advertisement and word of mouth go quickly and effectively down hill. - SDA Follow Up - Oct 5th, Received a Call in which Karp Automotive replies “ This Issue is Dead “ Should have attempted some customer resolution, would have been in their benefit, Unfortunate! Reply to Dealer Follow Up on Oct 10th 2018 "Very Disappointed" Direct email from Dealer on Sept 6th 2018 from Tim Gilley stated All records and have been Purged - I have nothing . Now the records and documentation Magically Appeared - " Not Exactly Telling the Truth !"
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