I have tried several times - and failed - to solve the problem of a jammed spool line. I don't mind about that, I only bought Black & Decker because I needed something quickly and never had much faith in their products in the first place. What really annoys me is the staggering arrogance that deems it necessary to punish customers with a a £5 charge simply to report an apparent fault and seek a remedy. I can't think of another company I've ever dealt with who in this respect behave quite so badly as Black and Decker.