On 01/03/21, I was told by an ATT rep in the BJ's club in Fredericksburg, VA that I could get 4 free iPhone 12's for $173 a month if I switched my cell service to ATT. I have been paying $277 monthly for the past 8 months when I was told it would only take 3-4 billing cycles for my quoted rate to be applied. I've complained to the store manager and AT&T and am still awaiting appropriate resolution. Again, it's been 8 months to date and this also happened to my friend who made the switch to AT&T after I told him of the great deal I was offered to switch to AT&T. He too has yet to receive his quoted rate. Very deceptive and dishonest!