15 Mar, 2018 → by ClaimboUser689503
Billing system set up by an idiot
I signed the tech's little electronic pad four months in a row. Then, two weeks after the fourth time I get a bill from Trutech stating that I am 60 days behind for two bills. I called the customer "support" number and received a rude interview with Kendra who cut off our conversation without resolution. Then, a week later I get another bill in the mail stating that I am 60 days late with THREE payments. I call the tech to ask him what credit card number he has in his electronic device and he says that he doesn't know. I am pretty sure that they do not know that the fourth payment was never received either. Each visit consists of checking the bait in their traps which requires ten minutes and the charge for this service is $89.19. That's a few dollars for bait and a whole bunch of money for someone who may not be the tech. The billing system is obviously the result of efforts by the village idiot in Marietta.