Hands down the worst billing service ever. I live in a loft apartment and was charged $700 last month for every bill I have already paid. Went through a month of arguing that a 1 bedroom apartment could NEVER use that much electricity until they finally agreed and brought it down to $200 (Still not right, but I was tired of dealing with them). Just now, I tried to log in to the website tonight to pay my most recent bill and magically the whole website was down and wouldn't pull up. Tried to access the website from 2 iPhones and 3 different computers from different servers and it's still not coming up. This energy company is a JOKE and no one should EVER use them.