Last June I signed up for Crystal Spring water delivery. When the water dispenser was delivered a cockroach came out of the box. I set up for automatic payment but they never billed me. The deliveries were never on time. I only wanted 3 bottles at a time, hey delivered 10 bottles. I always had to call to make changes because the website never worked and deliveries were never on time. I haven't received a delivery in over 2 months, luckily I had 10 bottles. I called on 1/20/20 to see when the next delivery was and I was told my account was frozen due to non-payment. I never received a bill in the mail and never an email informing me I was past due. The first customer service rep I spoke with gave me the wrong number for collections. Every time I called I asked to speak with a supervisor and I was transferred back to the wrong number for collections and the message prompted me to leave a message which was never answered. Now I have to pay interest and late fees because this business doesn't know what they are doing.