I just activated service with FPL on March 15, 2021 and I have paid roughly $120. I was told I did not have to pay a deposit if I set up autopay with FPL. I was also told I would have to pay a activation fee within10 days of moving in, by logging in my account or calling to make a payment. When I did that, it said nothing was due until that following week, which was the end of March. On my online acct, it then said i did not owe my next bill until April 20th. Every time I logged in my account, it said nothing due. Then the next few weeks went by and I did not notice anything from autopay coming out of my account, so I log in my acct and they said my auto pay was denied and I owed 150 for my deposit fee for my auto pay bring denied and 130 for electric. I called my bank, wellsfargo, and they have no record or transaction of FPL taking any money out of my account or my autopay being denied what so ever. Now, I log in and it says I owe almost 400! When last week I paid 100. So, that's a total of 500 in charges when i have not even lived here and had service with them for 90 days. I have called over and over to reach them through customer service and this is all during business hours Monday through Friday, 9 a.m. to 5 p.m. and I am unable to reach any person lie about my bill I need help reaching them and I need this resolved before my electric is shut off on my daughter and I I have a 6 year old and I'm a single mom and I need this resolved and I do not have $500 to pay because something is going on with their services. Please help!! I had O U C Electric in Orlando for the last year and I've never once been late on a bill so I am not trying 2 have a negative account any electric company and I need help