11 Jun, 2019 → by ClaimboUser110085
billing dept / obgyn

1

I have called numerous people to try to get in touch with whoever does the billing for Dr. Tsui and Dr. Scott Serden. I called the billing department, was put on hold for 20 minutes by a curt person and was given the office number. The office told me to call Adrian, who is the only person who handles billing. I called her 3 times and left her a voicemail and she didn't get back to me till the evening and only called me once. I called again yesterday and again left her a voicemail and she hasn't called me back. A billing person should be reachable. They billed me more than $1200 for a routine Pap smear. They are not allowing me to dispute the billing that was not billed as preventative. Their customer service doesn't exist. Dealing with Providence was a breeze and took 5 minutes. I should charge them for my time for having to call numerous people, being placed on hold and still reaching no one.
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