I have been a customer for 15 + years and after todays communication I will be ending my services with Shaw as soon as my contract is up. I work at the bank where my payments come from and a few months ago I changed my bank account and therefore the payment was returned: I admit this was an over site by me but quickly called and I thought to have rectified it until I received a bill for $679. I immediately called to have it sorted out the staff member was not able to communicate the issue so I requested to speak to supervisor. I spoke to Cree manager #88 I have never been more upset with her lack of interest in helping, I do not believe her treatment of customers is in align with your companies goals in ensuring customers are treated respectfully. I encourage the conversation that took place to be reviewed to confirm this. I would like a call from head office to discuss further