1 Jan, 2018 → by ClaimboUser609870
billing after membership was cancelled and they don’t have a record
*SOLVED
3
My membership was cancelled over a year ago at Lifestyles fitness center which I paid in full with ASF. After one year I have had no contact with them and then I receive a bill in the mail for three additional months and was told my membership was never cancelled. I wrote them two letters and the matter still hasn't been resolved. They are adding late fees and told me it would be thirty days and it would not be cancelled until payment was received. I asked for a letter from the company which I sent to Will McDonald the manager and I have not spoken to him. We have played phone tag a few times but the last time I called Ashley told me he would call back in a few and there was not a phone call. The matter still hasn't been resolved and all they need to do is look at the payment history from the last year because there hasn't been one.