why can't I speak with an accounts payable person and not some random customer service person - I am now up to eleven different people - I never can get the issue resolved - I would like a person in your accounting department to get back to me so I can get my account updated and resolved without getting these threats of shutting my electric off...taking out double payments not just one month but now two payments...I am told to go pay cash because your online payments from your website cannot be trusted - this is ridiculous...I read all about your CEO and all others from your corporate but what about your customers who have so many complaints and issues on your billing department...Come on -