They didn’t want to wait for a reply from the insurance company so they just sent the cpap machine and started auto-billing the bank account on file which was to be billed for $10/mo but instead I was billed for over $100/mo for 3 months before I noticed on my bank statement. Insurance covered the claim and full price of the cpap machine. I’ve called every month since January trying to get the overpayment refunded, it’s now November and I’ve had no such luck but have been told multiple times that it would be in my account within 2 weeks. I don’t know what else to do.