On 1/4/16 this company billed me $9.95 ... I have never used their service and want them to credit this amount back to my account. The only thing I can think of is I might have come across their web-site on the internet. I get my credit scores free through my bank accounts and have no need to use a service like this. I'm not sure how they got my bank account number and this concerns me ALOT! So await to hear from you on how this can be resolved. Thanks Sharon Shoecraft [protected]@yahoo.com I do not use the phone due to deafness ... so contact by e-mail only please.