When you return item's back to the supplier for one reason or another they are then sold to businesses like GASBIKE as it buy in bulk, they buy it cheap....clean it the best they can and sell it as new ( it will be new to you ) having no idea if it works or not. It is called " SPRAY AND PRAY " and they will DENY DENY DENY User's recommendation: With almost 200 complaints on file about this company...one wonders how they stay in business.