My husband and I needed to sell a car of ours to pay bills. We decided to check out a bunch of sites online. We found Big Bucks Auto. Called them up and got a "quote". We went to Big Bucks Auto with the high hopes of selling our SUV ASAP! (were we wrong...) When we got there the lying began...and didn't stop. Our salesmen was Jose. We could tell right off the bat something was...off shall we say? Something about him and the place reminded us why USED CAR DEALERS have a certain reputation. Anyway...we told him of our situation. What seemed like less than a minute...Jose took a look at our car and told us a completely different number than what was "offered" to us over the phone. I can understand if someone told us 12000 - 1**** on the phone...and then came back and said you know the car's not in 'that' great of shape...yada...yada...yada, we'll give you 11500. Nope! He offered us 8500. We immediately stood up and walked toward the exit. He told us what would be the "least" we would take for it. At this point we were so offended, but we needed to sell our truck. So we sat down. (bad mistake) He went back and forth to his boss' office like 10 times. He kept coming back to us playing the "good cop", "bad cop" routine. I could see my husband's blood boiling. My husband warned me a few days earlier that a co-worker got jerked around in a similar fashion...I of course being the stubborn one, suggested we give them a try. (thinking that maybe this wasn't the typical protocol of how they treat a customer) I have never been so wrong in my life. I must have apologized to my husband 100 times over. After a complete and utter waste of our time, we decided to check out a place in Manhattan, Car Cash. My husband told me he heard of them from when he used to listen to Howard Stern. To make a long story short...we got there and sold it within a half hour or so. I really don't want to spend time talking about the positives of Car Cash. I can't express in the strongest terms how completely unprofessional and rude this "company" claims to be. Afterwards I did some research and read on their website that they have been in business for 3 generations. How is that possible? In all my years in Queens, I never heard about these guys until I did a GOOGLE search. I used to work near Big Bucks Auto and they were NEVER there 30 years ago, 20 years ago, 10 years ago or even 8 years ago. In closing, don't waste your time or even the energy to think about this company. My husband and I will NEVER go to Big Bucks Auto and nor will we suggest them to anyone...no matter what! I've already suggested to a couple girlfriends of mine who have SUVs to sell them to Car Cash. Hopefully, this helped someone... Lori Salz