Received a bidet spray head from these people...tried to contact them advising them it leaks when shut off, hang it up it drips all over the floor....cannot reach them via phone no one answers, no matter which "dept" you call...sent them an email...received a very "snarky" email back asking for the same information they already have...i.e., name, address, order no...item, reason for contact/return, etc., repeated this, and still no word...READ THEIR RETURN policy carefully....these people are impossible to deal with...TIP: when no one answers the phone, DO NOT ORDER FROM THEM...period! If you've dealt with them and lost $'s...protest the purchase and get your credit card company in on the dispute...cannot let them get away with what they are doing....period...I'll go to Amazon next time, as I just found what I need and it's a LOT LESS... AND Amazon answers their phones!