I was contacted and was told by the representative that I would not be under any obligation and no expense to me . I was talked into trying for a 30 day trial and was told in detail that all shipping cost was paid by the company even if I decided not to keep after 30 day trial. I questioned in detail from the representative that I wanted be sure of all details and was assured that there was no problem if I decided I didn't want the product. I found out real quick that it wasn't something I would use after the first day, went the package for return shipping Label ?? there wasn't one , called several times leaving a message that I needed the label to return it , kept checking my email still it never came . Then last week I get this envelope with some type of contract they wanted me to sign which I did not . They were trying to trick me I guess into an agreement. I called again today and stayed on line until someone came on and told her that I still had not received the Return Label yet. The customer service rep. was very rude and went on to ask was I cancelling? I explained again that the item wasn't something I would use and she then said I would have to pay to return it and I told that wasn't what I was originally told and I WOULD NEED THE RETURN SHIPPING LABEL. Then she really got insulting even to the point I asked to speak to a supervisor or someone that knew more that she apparently did about customer service and she proceeded to keep raising her voice and saying the supervisor would tell me the same thing , I had to keep insisting she transfer me but of course no one came on and a message to leave my name & number and I would receive a call back . Didn't happen. She also said that the salesperson was in Florida and they were in Ct. then I suggested she get hold of the representative because I know what I was told and questioned him several times about trying it out for 30 days and they had also charged my credit card which I was told would happen unless I decided to keep the product after 30 days . They intentionally try to not respond to you so it's over the 30 day trial period so they can try and trick you into paying for it. This company try's to prey on Senior's !!!!!!