Over the course of Winter 2018-****, we experienced significant damage to our property from Capital Landscape’s snow removal service, which cost us nearly $1,000 to have repaired. Damage included (and excuses provided): 1. Deep ditches lining the sidewalks and driveway where their machinery ripped up several inches of sod. Capital’s Response: There was so much snow this year, we couldn’t tell where the driveways were. When challenging this by asking why reflective markers weren’t installed, the response was “we didn’t have time this year before the ground froze”. The ground didn’t freeze until January. We put out reflective markers, drilling them into the frozen ground in March only to have them all ripped out during the next snowstorm. 2.Broken walkway path light and unearthing and overturning flagstone pavers at the top of our driveway. Capital's Response: “Are you sure we broke it? I don’t see the lamp.” Our response was let’s see what we see when the snow melts, when we then saw the extent of the damage went beyond just a broken lamp. 3.Juniper bush ripped in half by the plow. Capital's Response: Denial that they damaged the bush. When confronted about these concerns, we were continually interrupted and told “if you’re calling to complain, you can just stop because I won’t listen to it”. At the end of our dealings with Capital Landscape, we were confronted by the owner (Tom) barreling up our driveway in his plow while I was standing in the driveway, and slamming his breaks inches from hitting me. Then he proceeded to jump out of his truck, walk up to within inches of my face and started yelling at me. I was forced to immediately call 911, where I was instructed to go back into the house and lock all the doors. We did not press charges against this individual and Capital Landscape, given an agreement to never return to our property again. At the time of that incident we also stated we expected Capital Landscape to pay for the damage they caused but that we did not want them on our property again. We paid a different contractor for the repairs and sent Capital Landscape the invoices expecting them to pay for the damages they caused. After some email exchanges, that included a compromise on our part to accept just under $300 for payment, Tom suggested he pay us $133 if we were to take down our BBB complaint. We informed Tom the only way the BBB complaint will be removed is if he pays us our full out of pocket to repair damages ($916.73). Our offered compromise subtracted outstanding invoices Tom thinks we "owe" Capital Landscape for the services that caused the damage. We reiterated to Tom that if we pursue small claims, it's unlikely anyone would agree that Tom owes us an amount that deducts services that caused the damages. Finally, after going back and comparing snowfall amounts posted by NOAA against what we had been billed for, we found that we were overcharged by nearly $200 on those same invoices that Capital Landscape Contractors say we owe them. Those same invoices covering services that resulted in the damage to our property by Capital Landscape Contractors. The owner has threatened to sue us a couple times, and even try to put a lien on your home. He cannot put a lien on our home because he never offered us a lien waiver form, which is required to be able to put a lien on anyone's home. Very unethical. Wish we knew then what we know now. Hoping this helps you on your hunt for ethical landscape and snow removal services with people you can trust and with whom you can have a relationship. That's not Capital Landscape Contractors, LLC.