21 Sep, 2019 → by ClaimboUser369810
BEWARE!!! Do NOT do business with Allied Outdoor Solutions

1

The customer service, lack of responsiveness and quality of work is horrible. We signed a contract with them in March 2019 and only a portion of the work has been done. Below summarizes all the issues we've had with this company. -3-25-19 contract signed -7-23-19 city permit approved; was told they would get us on the project schedule ASAP -From that point on I was given the run around on when they would start. Always next week, or late next week. -I always had to initiate the calls for information. They never contacted me to provide an update. -Called another office to complain but was transferred to the same person in Dallas who would never give me a straight answer -Was finally told they would be here on Friday or Saturday (8-23/24) to drop off lumber/supplies. -No show once again so was going to call Monday morning to try to cancel contract. When I called again I was told they would be there that day (Monday- 8-26) -The construction crew finally showed up after noon and started construction on the roof. Forecast called for rain that night. -Poor job of covering open roof areas, and you guessed it, water damage to our ceiling and walls inside our house -They were responsive to my calls this time and came out and looked at damage and said they would “fix it” when they do the final trim woodwork on the interior of the patio cover (no dates were given) -The roof buildout was completed on Tuesday (8-27) -No dates for completion of the work were given, no timelines were given, no written plan for the remaining steps was given -All of the old roof materials and debris was piled up on the side of my house for 3 weeks. They finally came to pick it up last week. -Exchanged texts with Project Manager on Wednesday (9-4) asking about the electrician. He said he did not know when the electrician would be but should be soon. -Electrician finally showed up on 9-11 and completed work. I have not heard any updates from Allied. -We have piles of lumber laying in our courtyard for 2 weeks that we can barely walk around If I could give negative stars I would. Again, save yourself the headache and the feeling that you are a worthless customer and go with another company.
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