Ask wirefly... about fraud/cheating/hiding information. I got a phone with a plan for me and my wife. I took the insurance with them. My wife lost her phone on subway. and i called them for an other phone. they said i need to file a complaint with police and get a letter and send them. which took me 2 days to do.. and after i sent it i never got response for 3-4 days. when i called them they said they didnot recieve anything. and when i faxed them again... they said we need to wait for a week bfore they process it. i told them i didnot have phone for 10 days... they said i need to WAIT. again when i called they said they didnot make any file... and said the insurance dept is a different one.. and i have to call some one else.. i got pissed off i cancelled my connection. they sent me to collections... now i have to pay atleast $300 for each phone... how fair is this... do u even know.. that if we cancel a phone connection after getting that from wirefly... u need to keep the phone (in other terms u will be a slave just for buying thru them) for atleast 6 months.. or else u will b sent to collections... that what our country is giving us... god bless america duh...