On or about 11/20/10, I contacted American Home Shield and requested that they send out a company to repair my Jacuzzi. On or about 12/7/10, Betz Enterprises ( Betz) , 6725 Mink Hollow Road, Highland, MD 20777-**** (*01) 854-**** reported to my house and diagnosed my Jacuzzi. ( Please note that they diagnosed it without any water in it). They stated that my Jacuzzi needed a heater to work properly. On 12/21/10, Betz changed out the heater on the Jacuzzi and stated that it would now work properly. ( Please note that this was done without water in it. ) On or about 5/6/11, I filled the Jacuzzi with water and turned it on. This included turning on the heater control. I let it run for twelve hours. The Jacuzzi water did not get warm. On or about 5/7/11, I contacted American Home Shield and requested that they send out a company to repair my Jacuzzi. On 5/9/11, Betz reported to my house to repair the Jacuzzi. While there, they determined that it was not covered under warranty and contacted the warranty company to state that they could not repair it under warranty. On 5/11/11, I spoke with Mr. Betz, the owner of the company and relayed to him that I did not think it was fair that his company had repaired the heater in the Jacuzzi 5 months ago and it was not working . My concern was that they repaired it and said that it was working without water in the unit. He indicated that he would check with the technician to see what could be done to get the Jacuzzi repaired. On 5/13/11, I contacted Mr. Betz to get a reply. He stated that it could be repaired, but the first hour would be $120 an hour plus the cost of the parts ( thermostat $70 , sensor, he did not know what parts were needed). I do not feel that Betz is being fair to me, the customer. They repaired the heater unit in the winter time with no water in it. Five months later after being filled with water, it does not work.