I bought 2 new computers (desk & lap top) on line and have the geek squad service package. I can"t get through!!! I'm not wanting face to face - no intention of bringing to the store - just on line only!!! Want them to remote access and help set up!!! No answer on web or on the phone (waited over 45 minuyes then was cut off!!!) Tried for several days. Best buy geek squad says they have hired all these people to help. Where are they?