Comfort Keepers locations are franchises and services vary based on ownership. Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR. If all your loved one needs is companionship and limited assistance this is ok. However, if needs are more extensive steer clear! Staff receive no training in basic healthcare needs and very little management supervision. Communication with office staff was very poor. Although they kept records of our mother's care, when it was requested that these records be made available to her and the family, which is required by law under HPPA regulations, management refused to release the records. Several injuries were caused by staff negligence and one which was quite severe, for which no medical attention was sought and no notification provided to the family until days later. Highly UNrecommended. Even one star is too many for this particular franchise.